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Talking Telemedicine with Catherine Hedge

Written by S.O.

Posted on July 8, 2015 at 7:49 pm

One of my dear friends, Catherine Hedge, is a rising senior at New York University. Over the courses of our frequent conversations, we discuss our mutual friends, our families, our pets, the media and our jobs. Cat grew particularly interested in my job at DocChat and recognized its potential to thrive in a university environment. College students are continually burdened by illness. The lack of sleep characteristic to all college students predisposes them to sickness. Not only that, college dorms are tight quarters, facilitating the spread of illnesses.

When a college student is sick, he or she faces difficulties receiving medical attention. Many university health centers have abbreviated hours and very few remain open on weekends. As a result, college students go to the E.R. for care, but face long wait times. When the health center is open, it can be hard for students to feel comfortable with a new Doctor. Catherine said, “At a big school, particularly a school as spread out and bureaucratic as NYU, it’s hard to gather either the courage or the energy (or both) to get to the health center. There’s often a long wait, which includes sitting amongst peers you recognize in a silent acknowledgement that your health is wavering in one form or another, and above all else is the acknowledgement that the doctor you eventually see is on a rushed schedule and may not even have the particular specific knowledge to give you the advice you need.”

Because both the E.R. and student health centers are inundated with patients, Catherine questions how accurate the care of a rushed doctor may be. “I think that there’s a limit to how serious a relationship you can forge with the general doctors that are on call for you- simply because of the amount they see a day and the fact that their knowledge is meant to be broad, not necessarily deep.”

Catherine continued on to say, “Telemedicine, specifically DocChat, will help facilitate the relationship between student and doctor – to the point where students can feel comfortable knowing the advice given to them is precise and thorough.”

It is exactly this personal reassurance and rapid access that sets DocChat apart from its peers. DocChat boasts an average wait time of 5 minutes to see a physician.

In many cases, individuals know what illness they have contracted. As the old adage goes, “Nobody knows your body better than you.” That being said, it can be frustrating to waste time seeing a doctor when you already know your diagnosis. In other cases, sicknesses can be minor but for your peace of mind, you double-check with a physician. DocChat is ideal for easily identifiable sicknesses that are a quick fix with the right prescription. In Catherine’s opinion, “I would use DocChat for anything that I feel isn’t a particularly new or urgent matter, but is still a health issue I’d like to address with someone who can advise me to seek further attention if need be. Something like the common cold, for example… I would connect with DocChat to explain my symptoms and have professional advice about how to properly take care of my body.”


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* Disclaimer: DocChat is intended as a complementary service to your primary care physician. It is intended for use by those seeking acute health care in non-emergency situations. DocChat does not prescribe DEA-controlled substances, narcotics, or drugs that may potentially be abused. DocChat is not a replacement for your primary care doctor and will only provide short-term prescriptions if medically necessary. If you have an emergency, call 911. If you have a chronic illness, please see your primary care physician. DocChat does not guarantee that our doctors will prescribe medication. DocChat reserves the right to refuse service to any patients it deems to be abusing the intended service or seeking prescriptions beyond a reasonable amount.