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Refund Policy

For Individual Visits

Refunds are determined on a case-by-case basis. If you are unhappy with the service you received, please
contact us  and we may refund part or all of your payment for the call. We stand by our patients and will do whatever we can to keep you happy.

For Unlimited Visit Plans

You can cancel your unlimited 6 or 12 month visit plan within the first 30 days. You will not be charged for the remaining months of your subscription. (For example: If you cancel your 6 month subscription within the first 30 days, you will only be charged for 1 month and the remaining 5 months will not be charged.)

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* Disclaimer: DocChat is intended as a complementary service to your primary care physician. It is intended for use by those seeking acute health care in non-emergency situations. DocChat does not prescribe DEA-controlled substances, narcotics, or drugs that may potentially be abused. DocChat is not a replacement for your primary care doctor and will only provide short-term prescriptions if medically necessary. If you have an emergency, call 911. If you have a chronic illness, please see your primary care physician. DocChat does not guarantee that our doctors will prescribe medication. DocChat reserves the right to refuse service to any patients it deems to be abusing the intended service or seeking prescriptions beyond a reasonable amount.