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How to Improve Your Patient’s Telemedicine Experience

Written by S.O.

Posted on October 12, 2015 at 7:30 am

Telemedicine can provide superior one-on-one care to patients. It can serve as an excellent option when it comes to continuity of care and transfer of knowledge to patients. Telemedicine cannot replace in-person consultations; however, recent technological advances and their integration into telemedicine has helped enhance patient experience.

Keep these strategies in mind to provide a better telemedicine experience to your patients.

Read Up on All the Patient History

The hospital will have all patient files on record. The health practitioner can save a lot of time and energy by ensuring that he/she is well caught up with the patient’s issues. The patients will feel better looked-after if they are certain that the doctor has taken the time to review and understand their concerns. A quick review will help you be more prepared for the visit and will help make the appointment more efficient.

Ensure Equipment is in Proper Working Order

The equipment that facilitates telemedicine systems must be properly installed and maintained. All the hardware components must work and any replacements must be made within time. Proper quality control of the equipment is necessary. More sophisticated systems will need staff and maintenance to be properly trained before they can use it in an actual consultation scenario.

Conduct Training Drills with Remote and In-House Staff

Telemedicine relies mainly upon the hospital staff having the proper training to work the devices and tools involved. It also means that people have to collaborate with new staff that is present in remote locations.

Having proper communication protocols is imperative to successful treatment of patients. Implementation of these protocols must be practiced. Also a well-trained health care staff can serve as a well-oiled machine that brings the telemedicine experience to a level that is as good as real life experiences.

Hospital issues are time-sensitive and training programs will help identify mistakes so they can be addressed.

Communicate Properly and Use Clinical Guidelines

Use the same clinical guidelines for telemedicine appointments as you would in an in-person visit. Take a thorough history and ask all the necessary questions. Nod along to indicate that you are listening and maintain eye contact. Clearly explain the steps required when interacting with the virtual system. Always ensure that you ask the patient for their feedback and opinions concerning the virtual visit and the hospital’s telemedicine services.

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